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How do I get support as quickly as possible?

To help you as quickly and efficiently as possible, it’s best to have the robot’s serial number ready when you contact us. In case of mechanical damage or alarms, we recommend sending a brief description of the issue along with photos via email, and then calling to discuss the solution. If possible, stand by the robot when calling, so you can easily provide information and follow our technicians’ instructions in real time. If you have access to Wemo Connect 4.0, you can also share live data directly with our support, which further facilitates troubleshooting. You can reach us via phone, email, or remote support. Contact details are always available on our website.

You may also wonder

What should I do if my robot stops or triggers an alarm?

If your Wemo robot stops or generates an alarm, start by reading the alarm message on the operator panel and noting the error code. Then try to reset the alarm according to the instructions in the manual. Check if there are any physical obstructions that may affect the robot’s movements or gripper. If the problem persists, contact Wemo support. Have the robot’s serial number and a clear description of the issue ready. In case of mechanical damage, it’s helpful to take photos and email them before calling, so we can assist you more efficiently.

To the question

Where can I find manuals and documentation for my Wemo robot?

Manuals and technical documentation for your Wemo robot are always available via Wemo Connect, which is included with the purchase of the robot. There you’ll find all relevant information gathered in one place – from electrical and pneumatic diagrams to installation and user manuals. The documentation is accessible 24/7 and is guaranteed for all systems delivered from a certain date (contact us for more information). In addition to this, physical manuals are included upon delivery, and downloadable documents can also be found on our website, as well as some documentation in the Wemo Webshop. Need help finding the right documents for your specific robot model? Our support team is always available to assist you. Please note that access to extended real-time data via Wemo Connect requires a separate subscription.

To the question

Does Wemo offer remote support and diagnostics?

Yes, Wemo offers remote support and diagnostics via WRS and digital tools like Wemo Connect 4.0. Our technicians can connect to your robot to troubleshoot in real time, identify any issues, and, if necessary, make programming adjustments to optimize performance. We can also assist with software updates to ensure your equipment is always up to date with the latest functionality. Contact our support team and we’ll help you activate remote support and get the most out of your digital Wemo tools.

To the question

How often should I service my robot?

To ensure optimal performance and a long service life, we recommend that your Wemo robot is serviced annually by a certified Wemo technician. In daily operations, it’s important to check that all functions and safety systems are working correctly, and to follow the manual’s guidelines for lubrication and adjustments. By scheduling service in advance, you reduce the risk of unexpected downtime and can keep production running without interruptions. In more demanding environments or under heavy use, shorter service intervals may be necessary. Feel free to contact our support for advice on what best suits your facility.

To the question

What is included in a service from Wemo?

Inspection of your robot to increase uptime over the coming year. For example, checking wear surfaces and lubrication.

To the question

What should I do if my product is damaged upon delivery?

Report it to the driver. Then contact Wemo if you did not book the transport yourself; otherwise, contact your transport company.

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