For all the Wemo products we have an active support network in more than 40 countries around the world. For robots operating in Germany we support you directly from our Wemogroup service centre – Germany in Reinheim
We are always there for support you and help you to immediately resolve your problem with qualified troubleshooting.
Wemo’s professional support team analyzes your trouble situations, so they can provide a maintenance procedure for trouble free operation.
We support you via hotline or via online service so that your machine is running again as normal.
Service centre – Sweden
Hotline & Spareparts:
Tel: +46 (0)370 658505
(Mon-Fri, 7.30 a.m- 4.30 p.m.)
The importance of knowledge is most evident when it is missing. We make sure knowledge is never missing on your site.
We offer training tailored to your needs. This will enable you to optimise the use of your Wemo equipment.
Click here to see our training courses and available dates.
Instant phone support managed by skilled technicians with long experience.
To keep your production running, we can provide troubleshooting, programming and proposals for alternative solutions.
This support is provided from our production facilities in Sweden, Germany and India. In other countries, this support is provided through our wide distributor network where all distributors offer local service support.
RAPID ON-SITE SERVICE
Our ultimate goal is to ensure you will not need to request an on-site visit from Wemo. But if you do, then we can make a quick effort.
Short response time and high spare parts availability.
Our service organisation has a long experience serving clients and a passion for determining the best solution for you.
Implement a basis for operational reliability by scheduling regular maintenance.
Manage your production based on your needs; not on the availability of the installed equipment.
We offer preventive maintenance agreements with varying scopes, enabling you to establish a budget for maintenance costs.
All installations are performed by highly qualified technicians to offer solutions of the highest quality.
Installations are prepared well ahead of time and adapted to customer needs.
We offer a range of choices, from complete installation including start-up of operation to only commissioning once the robot has been assembled.
RETROFITTING & UPGRADES
We can also assist with upgrades and modernisation of your existing facilities without a need for investment in new equipment.
Please contact us to learn more about which applications and features are available for your robot.
MOVES & RECONSTRUCTIONS
Moving production facilities is always time consuming and a challenging undertaking.
To optimise your move and keep lost production to a minimum, we can assist you with the complete process or parts of the same.
We also undertake repair work and replacement of older components whenever possible. Please contact one of our specialists who will be happy to assist with suggestions.