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Support Center

Do you need technical support, spare parts, documentation, or want to get in touch with our team? Here we gather everything you need to get the most out of your Wemo solution—quickly, easily, and in the right place.

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Here you'll find quick links to our most common support areas – from FAQs and contact details to technical service, training, and spare parts.

Frequently Asked QuestionsFind answers to the most common questions about our products, support, documentation, and use of the website.

Frequently Asked Questions

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Frequently Asked Questions

What does Wemo automation do?

Wemo is a leading automation solutions provider with particular expertise in linear robotic systems and advanced automation for the injection molding industry. We offer a broad product portfolio ranging from simple pick-and-place systems to customized, complex solutions integrating robots, conveyors and peripherals. Our products are designed to meet high standards of productivity, quality and durability.

To the question

Which industries use Wemos robots and automation?

Wemo's robots and automation solutions are mainly used in the plastics industry, where we offer efficient handling in connection with injection molding, IML and further processing of plastic parts. But our solutions also extend to several other industries with a need for automated material handling. In the automotive industry, our robots are used for the production of plastic components for interiors and exteriors. In medical technology, we handle sterile products and components, often in cleanroom environments. The packaging industry benefits from our technology to automate the handling of thin, dimensionally stable plastic packaging, while the electronics industry uses our systems for precision plastic parts. We also provide solutions for logistics flows and production management in other industries. Thanks to our flexible robotic technology, we can customize each solution to the specific needs of the customer, whatever the industry.

To the question

What is the difference between the different Wemo robot models?

Size, handling weight and speed. How much they can be customized.

To the question

Where are Wemo robots made?

Wemo's robots are developed, manufactured and packed on site in the factory in Värnamo, Sweden. The products are developed by skilled engineers and assembled by our skilled assemblers.

To the question

Can Wemo robots be integrated with other machine systems?

Yes, it can be done for example via Ethernet IP (communication protocol for systems) and OPCUA. There are of course more options.

To the question

What are the possibilities for customizing a Wemo robot?

Economics and imagination are the only limits to what you can do. We can customize a Wemorobot for almost any application. That's one of our strengths.

To the question

Can I use Wemo robots for both injection molding and other handling?

Yes.

To the question

What automation solutions does Wemo offer in addition to robots?

Customized peripheral equipment, e.g. bucket separation, vision system, palletizing, etc.

To the question

What type of robot is best suited for my production?

It depends on several factors - including cycle time, part weight and size, available space and the degree of automation you need. Our sales and application engineers will be happy to help you choose the right robot series based on your injection molding, production flow and future needs.

To the question

How do I choose the right gripper solution for my application?

The choice of gripper depends on the geometry of the part, its material, weight and how it will be handled (picked, assembled, stacked, etc.). We offer both standard and customized grippers that can be combined with vacuum, gripper claws or rotary units. Our engineers will help you find the right solution for your application - with a focus on precision, reliability and cycle time.

To the question

What is the delivery time of a Wemo robot?

The delivery time for a standard robot is usually between 5-12 weeks. If you have ordered a specially designed automation, it may vary depending on the scope of the project.

To the question

What guarantees does Wemo offer on its products?

We offer a 2-year warranty on all our robots. Spare parts and accessories 1 year.

To the question

Fast on-site service

Our service team is ready to step in whenever needed. With experienced technicians based in several locations across Sweden and Germany, we can be on-site quickly to resolve issues, carry out repairs, or perform installations. We know that downtime is costly – that’s why we prioritize rapid response, clear communication, and efficient solutions. Our technicians specialize in Wemo systems and arrive equipped with the right tools and spare parts to get your production up and running again – with minimal interruption. We also offer emergency response for breakdowns, scheduled installation visits, and support during the startup of new projects.

Get more – with the right actions at the right time

Through planned maintenance and ongoing optimization, we ensure that your automation solution performs at its best—every single day. With the right routines, you minimize the risk of unexpected downtime and ensure that the robot’s movements, cycle times, and functions operate as efficiently as possible. Our technicians analyze performance, identify opportunities for improvement, and help you adjust grip patterns, sequences, or logic flows. Often, small changes can have a big impact—in terms of production time, energy consumption, and ergonomics. We work closely with you to create a sustainable system with high availability, long service life, and low total cost over time.

Maintenance and Optimization

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